电子邮件 & Technical Support

Multi-Factor Authentication

概述

Two-step authentication uses two forms of authentication to verify your identity. First, you enter your 我的磅 ID and password. Then, you need a physical device such as your mobile phone, tablet, email, or key to access your account.

There are several ways you can provide the second factor of two-step authentication:

智能手机

Authentication Options

  • Duo Mobile push notification (recommended)

Supported Platforms

  • iOS
  • 安卓
  • Windows Mobile
平板电脑

Authentication Options

  • Duo Mobile push notification (recommended)

Supported Platforms

  • iOS
  • 安卓
  • Windows Mobile
YubiKey

Authentication Options

  • 密码 

Supported Platforms

  • With the enablement of the 安全的关键 option, an existing Yubikey used to generate a passcode should be self-enrolled as a 安全的关键, after which the previous Yubikey record can be removed (unless there is still a need for passcode-based authentication for non-web-enabled services)
安全的关键

Authentication Options

  • 安全的关键

Supported Platforms

  • A U2F/FIDO2 compatible device (such as Yubikey) can facilitate passcodeless two-factor authentication.
生物识别技术

Authentication Options

  • Fingerprint readers built into your existing hardware

Supported Platforms

  • A fingerprint reader built into your hardware via Chrome should work for most applications. 

 

Getting Started

To get started, select the device you want to set up:

智能手机/平板电脑
Hardware Token
生物识别技术

One device must be designated as your default device, and your default device must have a preferred way to authenticate. 我的磅 login prompts you to authenticate using your default device and preferred method but you have the option of authenticating using a different device (if you have other devices set up) or method.

You are strongly encouraged to set up a backup device in case your primary device is lost or unavailable.

What to Expect with Two-Step Authentication

Once you enable two-step authentication, you may see an extra page after you sign 进入我的LB. If you are using a browser that you previously used to authenticate, you will be presented with the last-used authentication method. To choose a different authentication method from what is provided initially in the prompt, you can select Other options to choose one of the other options that may be available to you. 如何 frequently you are asked to authenticate on your default device varies, depending 在:

  • the website you're accessing (for added security, some sites always require a two-step authentication)
  • your individual browser settings (whether or not you clear cookies)
  • whether or not you use more than one computer and web browser (two-step authentication is requested at least every 90 days for each computer and each browser you use to access protected websites)
  • if you are prompted with a screen that asks if you want to trust the browser. 你会 have the option to select “Yes, trust browser.” This takes the place of the “Remember 我”屏幕. If you click “Yes, trust browser” the browser will automatically remember you, and you will not be prompted to authenticate for that application or service for the next 30 days. It is important to not check this box on shared computers. 

如何 you authenticate depends upon the device and method you chose for two-step authentication:

  • If you chose Duo Mobile push notifications: a push notification is sent to the device, and you can review the request and tap Approve to authenticate. Internet or cellular access is required.
  • If you chose 安全的关键: press the 安全的关键 sensor when prompted to authenticate.

Some Links for Troubleshooting Duo Issues

Still having trouble? Please contact the appropriate Help Desk: